Win / Win / Win For our customer, our employees and KnowledgeLab. Without our customers and employees we would not be in business.
INtegrity We will adhere to moral and ethical principles; honesty is doing what is right when no one is looking.
Excellence We expect each individual to excel to the best of their ability, constantly growing and improving. A job well done is everyone’s responsibility. “It is our job.” Our purpose is to exceed expectations.
Respect Business is conducted by people, each deserving of respect for their individual abilities, knowledge and experience.
Maximum Performance - High Profit / Low Costs; Highly Productive Employees; Reduced Turnover. This is the result of an understanding of how customers and employees impact processes and information technology. Company cultures that empower your most important asset, employees and customers, succeed over time at a rate five times the S&P 500.
Jack Bobbitt briefing Ambassador Baker on President Bush’s approaching trip to Tokyo Japan.
Compensation Plan Alignment
Customer Profitability Analysis
Rep Performance and Skills Evaluation
Profitability Matrix and Analysis
Key Performance Indicators
Current State Map of a Business Process Re-engineering Effort - Mortgage Insurance.
Average lead time to completion 7.1 months
Future State Map of a Business Process Re-engineering Effort - Mortgage Insurance.
We do not automate bad or broken business rules and processes.
Thirty six disparate systems, seventeen core applications, originally developed in the 1980’s and 1990’s knitted together over decades.
Migration to a cloud based “commercial off the shelf” integrated solution that will reduce maintenance costs by 50%, increase flexibility while significantly improving customer satisfaction.